All Users are required to complete Identity Verfication before trading on Singbit.

In general, these are the type of documents we accept: 

  • National Identity Card
  • Passport

Verification Process

  • Go to Settings - Account Securoty - ¬†Identity Verification
  • Select the type of identity document you are using and its issuing country¬†
  • Enter your name and document number which is the same on your identity document
  • Upload the picture of the front & back of your document (for Passport, please upload the cover page a the front page)
  • Upload a current picture of yourself with your document and a paper with today's date & "Singbit.sg" (please make sure your face is clearly in the centre of the picture)
  • Click "Submit"
  • Once it is verified, you will receive an notification.

Frequently Asked Questions

How long does the process take?

It usually takes about 1 or 2 business days.

What to if my verification request get rejected?

Your request may get rejected for several reasons.

  • EP/SP in Singapore is not a valid identity document
  • Identity document is not valid
  • Picture quality is too low
  • You did not take the selfie while holding your identity document
  • You did not include a paper with today's date & "Singbit.sg"

In case your request is rejected, you can submit another request the process again. Please make sure:

  • Include both the front and the back of your National IC
  • Include the information page of your passport
  • Photo size should not exceed 5 MB
  • Upload a photo of yourself holding the identity document

I am not from any of the country that is listed, can I still be verified?

Unfortunately no. We are legally operating in the countries which are listed. We are definitely going to bring Singbit to different regions, stay tuned!

Did this answer your question?