All Users are required to complete Identity Verfication before trading on Singbit.

In general, these are the type of documents we accept: 

  • National Identity Card
  • Passport

Verification Process

  • Go to Settings - Account Securoty - ¬†Identity Verification
  • Select the type of identity document you are using and its issuing country¬†
  • Enter your name and document number which is the same on your identity document
  • Upload the picture of the front & back of your document (for Passport, please upload the cover page a the front page)
  • Upload a current picture of yourself with your document and a paper with today's date & "" (please make sure your face is clearly in the centre of the picture)
  • Click "Submit"
  • Once it is verified, you will receive an notification.

Frequently Asked Questions

How long does the process take?

It usually takes about 1 or 2 business days.

What to if my verification request get rejected?

Your request may get rejected for several reasons.

  • EP/SP in Singapore is not a valid identity document
  • Identity document is not valid
  • Picture quality is too low
  • You did not take the selfie while holding your identity document
  • You did not include a paper with today's date & ""

In case your request is rejected, you can submit another request the process again. Please make sure:

  • Include both the front and the back of your National IC
  • Include the information page of your passport
  • Photo size should not exceed 5 MB
  • Upload a photo of yourself holding the identity document

I am not from any of the country that is listed, can I still be verified?

Unfortunately no. We are legally operating in the countries which are listed. We are definitely going to bring Singbit to different regions, stay tuned!

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